General conditions

General Terms and Conditions


Article 1  - Definitions                                        
Article 2  - The Entrepreneur’s identity                        
Article 3  - Applicability                                        
Article 4  - The offer                                        
Article 5  - The agreement                                        
Article 6  - Right of withdrawal                                
Article 7  - Consumer’s obligations during the reflection period                        
Article 8  - Exercising the Consumer’s right of withdrawal and the costs        
Article 9  - Entrepreneur’s obligation in case of withdrawal
Article 10 - Exclusion of the right of withdrawal        
Article 11 - The price                                
Article 12 - Compliance and extra guaranty                        
Article 13 - Delivery and execution                        
Article 14 - Continuing performance contract: duration, termination and extension
Article 15 - Payment                                        
Article 16 - Complaints procedure                        
Article 17 - Disputes                                        
Article 18 - Sector guarantee                        
Article 19 - Additional or varying provisions        
Article 20 - Amendment to the General Terms and Conditions of Webshop Keurmerk        
Article 1 – Definitions
In these Terms and Conditions, the following terms shall have the following meanings:
  1. Additional agreement: an agreement in which the Consumer acquires        products, digital content and/or services with respect to a distance agreement        and these goods, digital content and/or services are delivered by the        Entrepreneur or a third party on the basis of an arrangement between this        third party and the Entrepreneur;
  2. Reflection period: the period during which the Consumer may use his        right of withdrawal;
3.        Consumer: the natural person who does not act for purposes related to        his/her commercial, trade, craft or professional activities;
  1. Day: calendar day;
  2. Digital content: data produced and delivered in digital form;
  3. Continuing performance contract: a contract serving to deliver goods,        services and/or digital content in a given period;
  4. Sustainable data carrier: any means, including email, that allow the        Consumer or the Entrepreneur to store information directed to him/her        personally in such a manner that makes future consultation and use possible        during a period that matches the purpose for which the information is        destined and which makes unaltered reproduction of the stored information        possible.
  5. Right of withdrawal: the Consumer’s option not to proceed with the        distance agreement within the cooling-off period;
  1. Entrepreneur: the natural of legal person who is a member of Stichting        Webshop Keurmerk and who provides products, (access to) digital content        and or services to Consumers at a distance;
  2. Distance contract: a contract concluded by the Entrepreneur and the        Consumer within the scope of an organised system for distance selling        products, digital content and/or services, whereby exclusive or additional        use is made of one or more technologies of distance communication up to the        conclusion of the contract;
  3. Standard form for withdrawal: the European standard form for        withdrawal included in Appendix 1;
  4. Technology for distance communication: a means to be used for        concluding an agreement without the Consumer and the Entrepreneur being        together in the same place at the same time.        

Article 2 – The Entrepreneur’s identity
Name of Entrepreneur (name given in the Articles of Association, and trade name, where applicable;
Business address;
Visiting address, if different from business address;
Telephone number and the times at which the Entrepreneur can be reached by telephone:
Email address or other electronic communication means offered to the Consumer with the same functionality as email;
Chamber of Commerce number;
VAT identification number;

If the Entrepreneur’s activity is subject to a relevant licensing regime: information about the supervising authority;

If the Entrepreneur practises a regulated profession:
       the professional association or professional organisation of which he is a        member;
       the title of his profession, the place in the EU or in the European Economic        Area        where it is awarded;
       a reference to the rules of professional practice which are applicable in the        Netherlands and information about where and how these rules of professional        practice        can be accessed.

Article 3 – Applicability
1.        These General Terms and Conditions apply to any offer from the Entrepreneur        and to any distance contract concluded by the Entrepreneur and the        Consumer.
2.        Before concluding a distance contract, the Entrepreneur shall make the text of        these General Terms and Conditions available free of charge and as soon as        possible. If this is reasonably impossible, the Entrepreneur shall indicate in        what way the General Terms and conditions can be inspected and that they        will be sent free of charge if so requested, before the distant contract is        concluded.  
3.        If the distance contract is concluded electronically, the text of these General        Terms and Conditions, in deviation from the previous section and before the        distance contract is concluded, may also be supplied to the Consumer        electronically in such a way that the Consumer can easily store it on a long-        term data carrier. If this is reasonably impossible, it will be specified where        the General Terms and Conditions can be viewed electronically and that they        will be sent to at the        Consumer´s request free of charge, either via        electronic means or otherwise, before concluding the distance contract;
4.        In the event that specific product or service condition apply in addition to        these General Terms and Conditions, the second and third paragraphs shall        apply accordingly, and in the event of contradictory terms and conditions, the        Consumer may always appeal to the applicable provision that is most        favourable to him/her.

Article 4 – The offer
1.        If an offer is of limited duration or if certain conditions apply, it shall be        explicitly stated in the offer.
2.        The offer contains a full and accurate description of the products, digital        content and/or services offered. The description is suitably detailed to enable        the Consumer to assess the products, or services and/or digital content        adequately. If the Entrepreneur makes use of pictures, they are truthful        images of the products and/or services provided. Obvious errors or mistakes        in the offer do not bind the Entrepreneur.
3.        All offers contain such information that it is clear to the Consumer what rights        and obligations are attached to accepting the offer.

Article 5 – The contract
1.        Subject to the provisions in paragraph 4, the contract becomes valid when the        Consumer has accepted the offer and fulfilled the terms and conditions set.
2.        If the Consumer accepted the offer via electronic means, the Entrepreneur        shall promptly confirm receipt of having accepted the offer via electronic        means. As long as the receipt of said acceptance has not been confirmed, the        Consumer may repudiate the contract.
3.        If the contract is concluded electronically, the Entrepreneur will take        appropriate technical and organisational security measures for the electronic        data transfer and ensure a safe web environment. If the Consumer can pay        electronically, the Entrepreneur shall observe appropriate security measures.
4.        The Entrepreneur may, within the limits of the law, gather information about        Consumer’s ability to fulfil his payment obligations, and all facts and factors        relevant to responsibly concluding the distance contract. If, acting on the        results of this investigation, the Entrepreneur has sound reasons for not        concluding the contract, he is lawfully entitled to refuse an order or request        supported by reasons, or to attach special terms to the implementation.
5.        Before delivering the product, the Entrepreneur shall send the following        information along with the product, the service or the digital content in writing        or in such manner that the Consumer can store it in an accessible manner on        a long-term data carrier:        
       a. the visiting address of the Entrepreneur´s business establishment where        the Consumer may get into contact with any complaints;        
       b. the conditions on which and the manner in which the Consumer may        exercise the right of withdrawal, or, as the case may be, clear information        about his being exempted from the right of withdrawal;        
       c. the information corresponding to existing after-sales services and        guarantees;
       d. The price including all taxes of the product, service or digital content,        where applicable the delivery costs and the way of payment, delivery or        implementation of the distance contract;
       e. the requirements for cancelling the contract if the contract has a duration        of more than one year or for an indefinite period of time.
       f. the standard form for withdrawal if the Consumer has the right of        withdrawal.
6.        In case of a continuing performance contract, the stipulation in the previous        paragraph only applies to the first delivery.

Article 6 – Right of withdrawal
In case of products:
  1. The Consumer can repudiate a purchase contract for a product without giving        reasons for a period of reflection of at least 14 days. The Entrepreneur        may        ask the Consumer about the reason for the withdrawal but cannot force        him to state his reason(s).
  2. The reflection period referred to in sub-clause 1 starts on the day the product        is received by the Consumer or by a third party appointed by him in advance        and who is not the carrier, or
    1. if the Consumer ordered several products in the same order: the day on                which the Consumer or a third party appointed by him received the                last product. The Entrepreneur may refuse an order of several products                with different delivery dates provided that he clearly informs the                        Consumer prior to the order process.
    2. in case the delivery of a product consists of several batches or parts:                the day on which the Consumer or a third party appointed by him                received the last batch or the last part.
    3. in case of an agreement about regular delivery of products during a                given period: the day on which the Consumer or a third party appointed                by him received the first product.
In case of services and digital content that is not delivered on a physical carrier:
  1. The Consumer can terminate an agreement for services or an agreement        for delivery of digital content that is not delivered on a physical carrier        without giving reasons during at least 14 days. The Entrepreneur may ask        the Consumer about the reason for the withdrawal but cannot force him to        state his reason(s).
  2. The reflection period referred to in Article 3 starts on the day following the        conclusion of the agreement.

Extended reflection period for products, services and digital content that has not been delivered on a physical carrier in case no information is given about the right of withdrawal:
  1. If the Entrepreneur has not provided the Consumer with the legally required        information about the right of withdrawal or has not provided the standard        form for withdrawal, the reflection period expires twelve months after the        end of the original reflection period in accordance with the reflection period        determined in the previous sub-clauses of this Article.
  2. If the Entrepreneur provided the Consumer with the information referred        to in the previous article within twelve months after the starting day of the        original period of reflection, the period of reflection expires 14 day after the        day on which the Consumer received the information.

Article 7 – Consumer’s obligations during the time of reflection
  1. During this period, the Consumer shall handle the product and the packaging        with care. The Consumer shall only unpack or use the product to the extent        necessary for establishing the nature, the characteristics and the effect of the        product. The guiding principle is that the Consumer may only handle and        inspect the product in the manner in which one is allowed to handle a product        in a shop.
  2. The Consumer is only liable for the decrease in value of the product that is        caused by the way of handling the product which went further than        allowed in sub-section 1.
  3. The Consumer is not liable for the decrease in value of the product if the        Entrepreneur has not provided him with all legal information about the right of        withdrawal before concluding the Agreement.

Article 8 – Exercising the Consumer’s right of withdrawal and the costs
  1. If the Consumer exercises his right of withdrawal he shall notify the        Entrepreneur unambiguously with the standard form for withdrawal within the        period of reflection.
  2. The Consumer shall return the product or deliver it to (the authorized        representative of) the Entrepreneur as soon as possible but within 14 days        counting from the day following the notification referred to in sub-clause 1.        This need not be done if the entrepreneur offered to collect the product        himself. The Consumer observed the period of returning the product in any        event if the product is returned before the expiration of the period of        reflection.
  3. The Consumer shall return the product with all delivered accessories and if        reasonably possible in the original state and packing and in conformity with        reasonable and clear instructions given by the Entrepreneur.
  4. The risk and the burden of proof for the correct and timely exercise of the        right of withdrawal fall on the Consumer.
  5. The Consumer shall bear the direct costs of returning the product. If the        Entrepreneur has not reported that the Consumer has to bear these costs or if        the Entrepreneur pointed out that he will bear the costs himself, the        Consumer need not pay the cost of returning the product.
  6. If the Consumer withdraws after having first explicitly requested that the        performance of a service or the supply of gas, water or electricity having not        been made ready for sale not be started in a limited volume or given quantity        during the period of reflection, the Consumer shall pay the Entrepreneur an        amount that is equal to the part of the obligation already        performed at        the        time of withdrawal as compared with the full compliance of the        obligation.
  7. The Consumer does not bear the costs for performing services for the supply        of water, gas or electricity that had not been made ready for sale in a limited        volume or quantity, or for the supply of district heating if
    1. the Entrepreneur has not provided the Consumer with the statutorily                required information about the right of withdrawal, the compensation of                costs in case of withdrawal or the standard form for withdrawal, or
    2. if the Consumer has not explicitly requested that the performance of                the service or the supply of gas, water and electricity or district heating                be started during the period of reflection.
8.                The Consumer does not bear any cost for the full or partial delivery of                digital content not stored on a physical carrier if
    1. prior to the delivery, he has not explicitly consented to start                        performance of the agreement before the end of the period of reflection;
    2. he did not acknowledge to lose his right of withdrawal when giving                consent; or
    3. the Entrepreneur failed to confirm the Consumer’s statement.
  1. If the Consumer exercises his right of withdrawal, all additional agreements        end by operation of law.

Article 9 – Entrepreneur’s obligations in case of withdrawal
  1. If the Entrepreneur makes the notification of withdrawal by electronic means        possible, he shall promptly send a return receipt.
  2. The Entrepreneur shall reimburse all payments made by the Consumer,        including any delivery costs that the Consumer may charge for the returned        product, as soon as possible but within 14 days following the day on which        the Consumer notified him of the withdrawal. Unless the Entrepreneur offers        to collect the product himself, he can wait with paying back until having        received the product or until the Consumer proved that he returned the        product, whichever occurs first.
  3. The Entrepreneur shall make use of the same means of payment that the        Consumer used, unless the Consumer consents to another method. The        reimbursement is free of charge for the Consumer.
  4. If the Consumer opted for a more expensive method of delivery instead of the        cheapest standard delivery, the Entrepreneur need not reimburse the        additional costs for the more expensive method.  
Article 10 - Exclusion of the right of withdrawal
The Entrepreneur can exclude the following products and services from the right of withdrawal but only if the Entrepreneur notified this clearly when making the offer or at any rate in good time before concluding the agreement:
  1. Products or services with a price that is subject to fluctuations in the        financial market on which the Entrepreneur has no influence and which may        occur within the period of withdrawal;
  2. Agreements that are concluded during a public auction. A public auction is        defined as a selling method whereby the Entrepreneur offers products, digital        content and/or services to the Consumer who is personally present or has the        possibility to be personally present at the auction under the direction of an        auctioneer and whereby the successful bidder is obliged to purchase the        products, the digital content and/or the services.
  3. Services agreements, after full performance of the service, but only if
       a.        the performance started with the Consumer’s explicit prior consent; and
       b.        the Consumer stated that he will lose his right of withdrawal as soon as                the Entrepreneur has fully performed the agreement.
  1. Services agreements for making accommodation available when a certain        period of implementation is provided and other than for residential        purposes, goods transports, car rental services and catering;
  2. Agreements related to leisure activities when a certain date or period of        performance is arranged in the agreement;
  3. Products manufactured in accordance with the Consumer’s specifications        which are not prefabricated and which are produced on the basis of a        Consumer’s individual choice or decision or which are intended for a specific        person;
  4. Perishable products or products with a limited durability.
  5. Sealed products which are for health or hygiene reasons not suitable for being        returned and of which the seal was broken;
  6. Products which for their nature are irreversibly mixed with other products;
  7. Alcoholic drinks of which the price has been agreed upon at the conclusion of        the agreement but of which the delivery can take place only after 30 days,        and whose real value depends on fluctuations in the market which the        Entrepreneur cannot affect.
  8. Sealed audio and  video recordings and computer programs of which the seals        were broken after delivery;
  9. Newspapers, periodicals or magazines, with the exception of subscriptions to        them;
  10. The delivery of digital content other than on a physical carrier, but only if:        a.        the performance was started with the Consumer’s explicit prior                        consent;
       b.        the Consumer stated that he will lose his right of withdrawal by doing                so.

Article 11 - The price
1.        The prices of the products and/or services provided shall not be raised during        the validity period given in the offer, subject to changes in price due to        changes in VAT rates.
2.        Contrary to the previous paragraph, the Entrepreneur may offer products or        services whose prices are subject to fluctuations in the financial market that        are beyond the Entrepreneur’s control, at variable prices. The offer will state        the possibility of being subject to fluctuations and the fact that any indicated        prices are target prices.
3.        Price increases within 3 months after concluding the contract are permitted        only if they are the result of new legislation.
4.        Price increases from 3 months after concluding the contract are permitted        only if the Entrepreneur has stipulated it and
       a.        they are the result of legal regulations or stipulations, or
       b.        the Consumer has the authority to cancel the contract before the day on                which the price increase starts.
5.        All prices indicated in the provision of products or services are including VAT.
Article 12 – Performance of an agreement and extra Guarantee
1.        The Entrepreneur guarantees that the products and/or services comply with        the contract, with the specifications listed in the offer, with reasonable        requirements of usability and/or reliability and with the existing statutory        provisions and/or government regulations on the day the contract was        concluded. If agreed, the Entrepreneur also guarantees that the product is        suitable for other than normal use.
2.        An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or        Importer shall never affect the rights and claims the Consumer may exercise        against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s        obligations if the Entrepreneur has failed in the fulfilment of his part of the        agreement.
3.        ‘Extra guarantee’ is taken to mean each obligation by the Entrepreneur, his        Supplier, Importer or Manufacturer in whom he assigns certain rights or        claims to the Consumer that go further than he is legally        required in case he        fails in the compliance with his part of the agreement.

Article 13 – Delivery and execution
1.        The Entrepreneur shall exercise the best possible care when booking orders        and executing product orders and when assessing requests for the        provision of services.
2.        The place of delivery is at the address given by the Consumer to the        Entrepreneur.
3.        With due observance of the stipulations in Article 4 of these General Terms        and Conditions, the Entrepreneur shall execute accepted orders with        convenient speed but at least within 30 days, unless another delivery period        was agreed on. If the delivery has been delayed, or if an order cannot be        filled or        can be filled only partially, the Consumer shall be informed about this        within one month after ordering. In such cases, the Consumer is entitled to        repudiate the contract free of charge and with the right to possible        compensation.
4.        After repudiation in conformity with the preceding paragraph, the        Entrepreneur shall return the payment made by the Consumer promptly but        at least within 30 days after repudiation.
5.        The risk of loss and/or damage to products will be borne by the Entrepreneur        until the time of delivery to the Consumer or a representative appointed in        advance and made known to the Consumer, unless explicitly agreed        otherwise.  

Article 14 – Continuing performance agreements: duration, termination and renewal
1.        The Consumer may at all times terminate a contract that was concluded for        an indefinite time and which extends to the regular delivery of products        (including electricity) or services, with due observance of the termination        rules and subject to not more than one month’s notice.
2.        The Consumer may at all times terminate a contract that was concluded for a        specific time and which extends to the regular delivery of products (including        electricity) or services at the end of the specific period, with due observance        of the termination rules and a subject to not more than one month’s notice.
3.        The Consumer can cancel the agreements mentioned in the preceding        paragraphs:
       -        at any time and not be limited to termination at a particular time or in a                given period;        
       -        at least in the same way as they were concluded by him;        
       -        at all times with the same notice as the Entrepreneur stipulated for                himself.
4.        An agreement concluded for a definite period which extends to the regular        delivery of products (including electricity) or services may not be        automatically extended or renewed for a fixed period.        
5.        Notwithstanding the preceding paragraph, a contract for a definite period        which extends to the regular delivery of dailies, newspapers, weekly        newspapers and magazines, may tacitly be renewed for specific period of        three months at the most if the Consumer can terminate this extended        agreement towards the end of the extension with a notice of one month at the        most.        
6.        An agreement concluded for a definite period and which extends to the        regular delivery of products or services may only be extended tacitly for an        indefinite period if the Consumer can cancel it at any time with a notice of one        month. The notice is three months at the most in vase the contract is about        a delivery of dailies, newspapers and weeklies and magazines occurring        regularly but less than once a month.        
7.        An agreement with limited duration of regular delivery of trial dailies,        newspapers, weeklies and magazines (trial or introductory subscription) is not        renewed tacitly and ends automatically after the trial or introductory period.
8.        If the duration of a contract is more than one year, the Consumer may        terminate the contract at any time after one year with a notice of not more        than one month, unless reasonableness and fairness resist the termination        before the end of the agreed term.

Article 15 – Payment

1.        Unless otherwise stipulated in the agreement or in the additional conditions,        the amounts to be paid by the Consumer must be settled within 14 days after        the period of reflection, or if there is no period of reflection within 14 days        after concluding the agreement. In case of an agreement to provide a service,        this period starts on the day that the Consumer received the confirmation of        the agreement.
2.        When selling products to Consumers, it is not permitted to negotiate an        advance payment of more than 50% in the General Terms and Conditions.        If an advance payment was agreed, the Consumer may not assert any right        regarding the execution of the order in question or the service(s) in        question before making the agreed advance payment.
3.        The Consumer has the duty to inform the Entrepreneur promptly of possible        inaccuracies in the payment details that were given or specified.
4.        In case the Consumer has not complied with his payment obligation(s) in        time, and the Entrepreneur has pointed out to him that the payment was late        and allowed the Consumer a period of 14 days to comply with the payment        obligations, the Consumer is to pay the statutory interest on the amount        payable and the Entrepreneur is entitled to charge the Consumer with any        extrajudicial collection costs. These extrajudicial collection costs amount to no        more than 15% for outstanding amounts up to € 2,500, 10% for the following        € 2,500 and 5% for the following € 5000, with a minimum of € 40. The        Entrepreneur may deviate from the aforementioned amounts and percentages        in favour of the Consumer.

Article 16 – Complaints procedure

1.        The Entrepreneur shall have a sufficiently notified complaints procedure in        place, and shall handle the complaint in accordance with this complaint        procedure.
2.        Complaints about the performance of the contract shall be submitted fully and        clearly described to the Entrepreneur within a reasonable time after the        Consumer discovered the defects
3.        The complaints submitted to the Entrepreneur shall be replied within a period        of 14 days after the date of receipt. Should a complaint require a foreseeable        longer time for handling, the Entrepreneur shall respond within 14 days with a        notice of receipt and an indication when the Consumer can expect a more        detailed reply.
4.        A complaint about the Entrepreneur’s product, service or after-sales service        can also be submitted to Stichting Webshop Keurmerk with a complaints form        given in the Consumer Page of the website www.Stichting Webshop        Keurmerk. org. The complaint will then be        sent to the Entrepreneur in        question and to Stichting Webshop Keurmerk.
5.        If the complaint cannot be solved in joint consultation within a reasonable
       time or within 3 months after submitting the complaint, there will be a dispute        that is open to the dispute settlement rules.

Article 15 - Disputes
1.        Contracts between the Entrepreneur and the Consumer to which these        General Terms and Conditions apply, are exclusively governed by Dutch law.
2.        With due observance of the provisions set out below, the disputes between        the Consumer and the Entrepreneur about the formation or the performance        of contracts related to products or services that the Entrepreneur must deliver        or has already delivered can be submitted by both the Consumer and the        Entrepreneur to Geschillencommissie Webshop, Postbus 90600, 2509 LP,        The Hague (Den Haag) (
3.        A dispute is handled by the Disputes Committee [Geschillencommissie] only if        the Consumer submitted his/her complaint to the Entrepreneur within a        reasonable period.
4.        The dispute must have been submitted in writing to the Geschillencommissie        Webshop within three months after arising of the dispute.
5.        If the Consumer wishes to submit a dispute to the Geschillencommissie, the        Entrepreneur is bound by this choice. When the Entrepreneur wishes to file        the dispute to the Geschillencommissie, the Consumer must speak out in        writing within five weeks after a written request made by the Entrepreneur        whether he so desires or wants the dispute to be dealt with by the competent        court. If the Entrepreneur has not heard of the Consumer’s option within the        period of five weeks, the Entrepreneur is entitled to submit the dispute to the        competent court.
6.        The Geschillencommissie’s decision will be made under the conditions as set        out in the rules of the Arbitration Commission        (
       A decision made by the Geschillencommissie is a binding advice.
7.        The Disputes Committee will not handle a dispute or will discontinue handling        it if the Entrepreneur is granted a moratorium, goes bankrupt or actually        ended his business activities before the Commission has handled a dispute at        the hearing and delivered a final award.
8.        If in addition to the Geschillencommissie Webshop another disputes        committee recognised by or affiliated with the Stichting Geschillencommissies        voor Consumentenzaken (SGC) [Foundation for Consumer Complaints        Committees] or the Klachteninstituut Financiële Dienstverlening (Kifid)        [Financial Services Complaints Board] is competent, the disputes that are        mainly related        to sales methods or distance services, the        Geschillencommissie Webshop Keurmerk is preferably competent, and for all        other disputes, the disputes committee recognised by and affiliated with the        SGC or Kifid is competent.

Article 18 –Guarantee by this branch of industry
1.        Webshop Keurmerk guarantees that its members follow the binding advice of        the Disputes Committee Webshop unless the member decides to send the        binding opinion for review to the Court within two months. This        guarantee        revives if after review by the Court the binding opinion has been        confirmed and the judgement has become final. Webshop Keurmerk will pay        this amount to the Consumer up to €10,000 per binding opinion. € 10,000        will be paid if the amount exceeds €10,000 per binding advice. As to the        remaining amount, Webshop Keurmerk has an obligation to try to ensure        that members comply with the binding advice.
2.        For the application of this guarantee, it is required that the Consumer submit        a written appeal to Webshop Keurmerk and that he assign the claim against        the Entrepreneur to the Stichting Webshop Keurmerk. If the claim against        the Entrepreneur exceeds €10,000, the Consumer will be offered to assign the        claim on for the excess amount to Stichting Webshop Keurmerk, after which        this organisation, in its own name and at its own expense, shall try to get        payment and fulfilment of these rights to compensate the Consumer.

Article 19 - Additional provisions or derogations
Additional provisions of and/or derogations from these General Terms and Conditions should not be to the Consumer’s detriment and must be put in writing or recorded in such a way that the Consumer can store them in an accessible manner on a long-term data carrier.

Article 20 – Amendments to the General Terms and Conditions of  
                   Stichting Webshop Keurmerk
1.        These General Terms and Conditions will not be changed other than in        consultation with the Consumentenbond (Consumers’ Association).
2.        Amendments to these Terms and Conditions are valid only after being        published in the appropriate way, provided that in case of appropriate        amendments, the provision that is most favourable for the Consumer shall        prevail during the validity of an offer.
Address Stichting Webshop Keurmerk:
Willemsparkweg 193, 1071 HA  Amsterdam.